Privacy Policy

Last updated: October 7, 2025

1. Introduction

QuantVantage.ai ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number
  • Authentication Information: Google OAuth credentials (managed by Auth0)
  • Payment Information: Payment details processed securely through Stripe (we do not store full credit card numbers)
  • Subscription Preferences: Selected strategies, webhook URLs, notification preferences

2.2 Information Automatically Collected

  • Usage Data: Pages visited, features used, time spent on service
  • Device Information: IP address, browser type, operating system
  • Log Data: Access times, error logs, system activity

3. How We Use Your Information

We use your information to:

  • Provide and maintain our trading signal service
  • Process your subscription payments
  • Deliver trading signals to your specified endpoints
  • Send service-related notifications and updates
  • Improve our service and develop new features
  • Prevent fraud and ensure security
  • Comply with legal obligations

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

4.1 Service Providers

  • Auth0: Authentication and identity management
  • Stripe: Payment processing
  • SendGrid: Email delivery
  • Twilio: SMS messaging and notifications
  • Neon: Database hosting
  • Heroku/Cloud Platform: Application hosting

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate security measures to protect your information:

  • Encryption of data in transit (HTTPS/TLS)
  • Encryption of sensitive data at rest
  • Secure authentication via Auth0
  • Regular security audits and monitoring
  • Access controls and authentication requirements

However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide our service. You may request deletion of your account at any time.

We may retain certain information after account deletion for:

  • Legal compliance and record-keeping requirements
  • Fraud prevention
  • Resolving disputes
  • Enforcing our agreements

7. Your Rights and Choices

You have the right to:

  • Access: Request a copy of your personal information
  • Correction: Update or correct your information
  • Deletion: Request deletion of your account and data
  • Opt-out: Unsubscribe from marketing messages, subscription alerts, and/or account update emails and SMS notifications
  • Data Portability: Request your data in a portable format

To exercise these rights, please contact us at support@quantvantage.ai.

8. Cookies and Tracking

We use cookies and similar technologies to:

  • Maintain your session and keep you logged in
  • Remember your preferences
  • Analyze usage patterns
  • Improve user experience

You can control cookies through your browser settings, but disabling cookies may affect functionality.

9. Third-Party Services

Our service integrates with third-party platforms (Auth0, Stripe, Twilio, etc.). These services have their own privacy policies, and we encourage you to review them:

10. Children's Privacy

Our service is not intended for individuals under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

12. Changes to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through our service. Continued use after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: support@quantvantage.ai
Address: QuantVantage.ai
5900 Balcones Drive Ste 100
Austin, Travis County, TX 78731
United States

Version 1.0 - Effective Date: October 2025